Customers are the lifeblood of any business, and as Western Window Systems continues to grow, so, too, does its customer base. As vital as keep tracking of all those names is, it can be a daunting task requiring persistence and attention to detail.
Fortunately for WWS, that perfectly describes senior application analyst Laura Belcastro.
When the company switched over to the Salesforce customer relationship management software to maintain its customer database, Laura went to work molding it into an application that best fits Western Window Systems.
“Laura took the blank template that is Salesforce and made it a customized Western Window Systems tool that is invaluable to the sales team,” says architectural consultant John Schwaderer. “Then she took the time to work individually with each member of sales to train on Salesforce, as well as putting together team training.”
Laura, who started with the company in July 2016, is known for working tirelessly to complete whatever job is in front of her.
“Her tenacity to do whatever it takes to meet her project’s goals is a clear example of the core value of excellence,” Schwaderer says. “No matter the time of day, or whether she is even scheduled to work that day, she responds within minutes to any question.”
And perhaps most importantly, Laura is recognized as seeking to strive to understand what any given customer wants.
“She works to implement an effective solution to achieve a customer’s goals,” Schwaderer says. “She knows how important all contributions are to improve the company.”
Congratulations to Laura Belcastro, Western Window Systems’ office employee of the month for August.
Learn more about Laura Belcastro by reading her Q&A:
Where are you from?
I was born in South Korea and grew up in Albany, New York.
What song best sums you up?
“1999” by Prince.
What is your favorite sport to watch or play?
Watching hockey; playing softball and basketball.
What are your hobbies?
I absolutely love to cook. It relieves stress and lets me be creative. I also enjoy working out. I’ve always wanted to be a bodybuilder since I was 5 years old.
Who do you look up to or admire?
My father. He is the most positive, hard-working, and loving person I know. He worked three jobs once to support his children and my mother.
Where do you most want to travel but have never been?
Fiji, to soak up the sun and enjoy the beauty.
If money were no object, what would you do all day?
Wake up, have brunch with bottomless Bloody Marys, get a deep-tissue massage, buy a ’68 Chevy Corvette in canary yellow, and go joy-riding up the Pacific Coast Highway in California.
What is your favorite family recipe?
My mother’s homemade mac ’n’ cheese is amazing!
What’s your favorite movie?
The Shawshank Redemption.
What is your biggest success up until now?
My biggest success is being in a career I enjoy, where I can continue to grow and challenge myself.
What’s your favorite part of working at Western Window Systems?
The culture and the people. The culture allows us all to be real with ourselves and each other while having fun all day! The people are an added bonus – different walks of life and fun to be around.
What is one fun fact about you that almost no one knows?
If I told you, then everyone would know . . . I like to keep some things private .